Here at K. Vet Animal Care, the health and well-being of your pet, family and our employees remain our top priority. In accordance with CDC recommendations to practice social distancing, K. Vet is taking steps to slow virus spread and protect the health of both our families and yours.
The following temporary changes are effective immediately at our hospital:
· No clients will be allowed into the hospital until further notice.
Please call the hospital when you arrive, and a staff member will meet you in the parking lot. Your pet will be taken into the hospital for assessment. Once a doctor has assessed your pet, we will communicate with you by phone to make diagnostic and treatment recommendations and to collect payments. When your pet is ready to go home, a team member will bring your pet and any medications out to your car for discharge.
· In addition to the rigid cleaning and disinfecting protocols already in place, we have increased the frequency of our disinfecting practices. Employees who feel ill are instructed to stay home and contact their doctor.
· In accordance with Governor Wolf's guidelines we require all our clients presenting with their pets for veterinary services to wear masks, just like our staff does. This new requirement goes into law Sunday night, but we respectfully request everyone helping to protect our staff, as much as we have been trying to protect our clients by wearing masks in any direct contact situation starting Thursday, April 16th. We will reserve the right to deny service and receive your pet, should you choose not to follow these precautions.
We know that emergencies happen and that having an ill or injured pet is stressful. Caring for your Pets are our number one priority. Please bare with us as some of the temporary changes made in response to COVID-19 may have impacts on efficiency and will be a departure from what you are used to. Wait times may also take longer, but we will do our best as always to provide the very best care for you and your Pets.
We thank you for your patience as we work with the most up to date recommendations from local government and the CDC. This is an evolving public health issue and we must all be flexible and work together during this time of uncertainty.